Cancellation, Returns & Refund Policy

At Bhavya Design Print, we are committed to providing high-quality products and services and ensuring that every order is handled with care.

Because many of our products are personalised, handmade, customised, or made to order, cancellation and return conditions may vary depending on the stage of production and the nature of the product.

1. Order Cancellation

Standard Orders

Orders may be cancelled within 12 hours of placing the order, provided that production or manufacturing has not already started.

If production has already started, cancellation may not be possible.

Where an order is cancelled successfully, any applicable refund will be processed in accordance with this policy.

Personalised and Customised Orders

Personalised, customised, bespoke, or made-to-order products are produced specifically according to the customer’s requirements.

Therefore, cancellation may not be possible once production or personalisation has started.

We strongly recommend carefully reviewing all order details before placing a personalised or customised order.

2. Cancellation After Production Has Started

If production, printing, personalisation, designing, assembly, or manufacturing has already started, the order may not be eligible for cancellation.

Where applicable, we will inform you if cancellation is no longer possible due to the production stage of the order.

Nothing in this policy is intended to restrict any rights that cannot legally be excluded under applicable law.

3. Refund for Cancelled Orders

Once a cancellation has been approved, we aim to initiate the applicable refund within 2 working days.

The refund will normally be made to the original payment method used to place the order.

Once initiated by us, the actual time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or payment gateway.

In general, the amount may take approximately 7 working days to be credited after the refund has been processed, although actual processing times may vary.

4. Product Out of Stock

If one or more products included in your order become unavailable or go out of stock after your order has been placed, we will contact you where appropriate.

Depending on the circumstances, we may:

Offer a suitable alternative product;
Remove the unavailable product from the order and refund its value; or
Provide another appropriate solution agreed with you.

Where a refund is applicable, it will normally be issued to the original payment method.

We aim to initiate such refunds within 10 business days. Once initiated, the time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Return Policy

Our products are crafted with care and attention to detail. Each product undergoes quality checking before it is packed and dispatched.

Because many of our products are personalised, customised, handmade, or made to order, we generally do not accept returns or exchanges for products that have been delivered correctly and are free from defects.

This does not affect any statutory rights or remedies available to you under applicable law.

6. Handmade and Personalised Products

Many of our products are personalised by hand by our in-house artisans and/or karigars.

As with handmade products, slight variations in:

Alignment
Positioning
Texture
Finish
Colour
Printing
Decorative elements

may occur.

Minor variations that are a natural result of the handmade production process will not normally be considered defects.

We nevertheless make every reasonable effort to maintain consistency and quality across all orders.

7. Personalised and Made-to-Order Products

Personalised products are created specifically according to the information and requirements provided by the customer.

Because these products are made to order, they generally cannot be returned or exchanged simply because the customer has changed their mind or no longer requires the product.

However, if Bhavya Design Print has made an error in fulfilling the order, we will assess the issue and, where appropriate, correct or replace the affected item.

8. Proof Approval and Customer-Provided Information

Where a proof is provided for approval, the customer is responsible for carefully checking all details before approving it for production.

This includes, where applicable:

Names
Spelling
Dates
Numbers
Addresses
Contact details
Wording
Colours
Quantities
Other personalised information

Once a proof has been approved, production may begin.

We will not normally be responsible for errors that were clearly present in an approved proof and were not reported before production, subject to applicable law.

Framed Prints and Products Without Proofs

For products for which no proof is provided, including certain framed prints, the customer is responsible for ensuring that all information entered into the relevant fields is accurate before placing the order.

We will produce the item based on the information supplied by the customer.

9. Damaged Products

If your package or product arrives damaged, please contact us as soon as possible and preferably within 24 hours of delivery.

Please provide:

Photographs of the outer packaging
Photographs of the damaged product
Photographs of the shipping label
An unboxing photograph or video, where available
Your order number

For certain claims, we may request an unboxing video or photographs showing the condition of the package when opened.

This information helps us investigate the issue with our production and/or delivery partners.

10. Incorrect, Defective, or Missing Products

If you receive:

A product different from what you ordered;
A defective product;
A product damaged during delivery; or
An incorrect quantity,

please contact us as soon as possible and preferably within 24 hours of receiving the order.

We will review the complaint and, where appropriate, provide a replacement, correction, refund, or another suitable remedy.

Where a replacement is approved, we will generally provide the replacement at no additional product cost to you.

11. Replacement Shipping

Where the issue is confirmed to have resulted from an error on our part, a manufacturing defect, or damage/incorrect fulfilment for which Bhavya Design Print is responsible, we will arrange an appropriate replacement solution and will not ordinarily charge you for the replacement product.

If an item needs to be returned to us, we will provide instructions regarding the return process.

Where the issue is not attributable to Bhavya Design Print, return shipping costs may be the responsibility of the customer.

12. Reporting a Problem

For damaged, defective, incorrect, or incomplete orders, please contact us at:

Email: support@bhavyadesignprint.com

You may also contact us through WhatsApp where that option has been provided by Bhavya Design Print.

Please include your:

Order number
Name
Contact details
Description of the issue
Relevant photographs/videos

We recommend keeping the original packaging until the issue has been resolved.

13. Returns for Approved Refunds

Where a return is specifically authorised by Bhavya Design Print, the product must generally be returned:

In its original condition;
With its original packaging, where applicable;
Securely packed to prevent damage during return transportation; and
Using a courier service with tracking.

We may not accept products that have been used, altered, damaged after delivery, or returned without prior authorisation, except where required by applicable law.

Please do not send products back without first contacting us and receiving return instructions.

14. Return Shipping Costs

Where a return is required because of an error attributable to Bhavya Design Print, such as an incorrect product or confirmed manufacturing defect, we will determine the appropriate return and replacement arrangement.

For returns requested for reasons not attributable to Bhavya Design Print, the customer may be responsible for the return shipping costs, subject to applicable law and the specific circumstances of the order.

15. Refund Processing

Where a refund is approved, we aim to initiate the refund within 10 working days after the relevant return has been received and inspected, where a return is required.

Once the refund has been initiated, the amount will normally be credited to the original payment method.

The actual time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or payment service provider.

16. Processing or Shipping Charges

Where a refund is permitted because of a customer-requested cancellation, change of mind, or another reason not attributable to Bhavya Design Print, applicable shipping, payment processing, or other non-refundable charges may be deducted where permitted by applicable law and where such charges were clearly communicated.

We will not deduct charges that cannot legally be deducted.

17. Change of Mind and Personal Preference

We make every effort to represent our products as accurately as possible through product photographs, descriptions, measurements, colours, and other information provided on the Site.

However, individual expectations and preferences may differ.

A product will not normally qualify for return or refund solely because:

The customer does not like the product after receiving it;
A family member or another person does not like the product;
The product looks different from what the customer personally imagined despite matching the description/order;
The customer has changed their mind; or
The customer no longer requires the product.

This is particularly applicable to personalised, customised, handmade, and made-to-order products.

This provision does not affect any statutory rights available to consumers under applicable law.

18. Colour and Appearance

Product photographs displayed on the Site are intended to provide a representation of the product.

Actual colours and appearance may vary slightly due to:

Screen and monitor settings
Lighting conditions
Photography
Printing processes
Material characteristics

Minor differences in appearance that do not constitute a defect will not normally qualify for replacement or refund.

19. Order Information and Customer Errors

Customers are responsible for ensuring that all information submitted while placing an order is accurate.

We will not normally be responsible for errors caused by incorrect information supplied by the customer, including incorrect:

Names
Spellings
Dates
Addresses
Phone numbers
Quantities
Product selections
Personalisation details

Where production has already started, a correction or replacement may require a new order or additional charges, depending on the circumstances.

20. No Unauthorised Returns

Please do not send any product back to us without first contacting Bhavya Design Print and receiving return instructions.

Unauthorised returns may cause delays in processing your request.

21. Statutory Consumer Rights

Nothing in this Cancellation, Returns & Refund Policy is intended to exclude, restrict, or override any consumer rights, warranties, remedies, or protections that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a consumer with a right to a refund, replacement, repair, cancellation, or another remedy, that right will remain unaffected.

22. Contact Us

For cancellation, return, replacement, or refund-related queries, please contact:

Bhavya Design Print
Email: support@bhavyadesignprint.com

Please include your order number and relevant details so that we can assist you efficiently.

23. Policy Updates

Bhavya Design Print may update this Cancellation, Returns & Refund Policy from time to time.

The latest version will be published on this website along with the relevant “Last Updated” date.